🟣 Terms & Conditions – Qafoud 

updated date : 25/11/2025

Welcome to Qafoud, your destination for premium natural oud and luxury French perfumes. By accessing our website or making a purchase, you agree to the following Terms & Conditions.

1. Definitions

• Store: Refers to Qafoud and all its sales channels.

• Customer: Any individual visiting or purchasing from the store.

• Products: Natural oud, French fragrances, and related luxury items.

2. Acceptance of Terms

Using the website means you fully agree to these terms. Qafoud reserves the right to update or modify them at any time.

3. Orders & Payments

• Orders are confirmed once payment is successfully completed.

• Accepted payment methods are those displayed on the platform.

• Qafoud may cancel an order if payment issues arise or if stock is unavailable, and will issue a full refund.

4. Shipping & Delivery

• Orders are processed within the timeframe stated on the website.

• Delivery time varies based on location and shipping provider.

• Qafoud is not responsible for delays caused by shipping companies.

5. Product Nature

• Oud and fragrances are delicate products that require proper storage.

• Slight variations in oud pieces, color, or aroma are natural and not defects.

• Changes in scent due to heat or humidity are possible and not considered manufacturing issues.

6. Pricing & Offers

Prices and promotions may change without notice.

7. Intellectual Property

All logos, images, texts, and designs are the exclusive property of Qafoud and may not be used without written permission.

8. Customer Support

Customer inquiries can be made through the official communication channels listed on the website.

🟣 Privacy Policy – Qafoud (English)

Your privacy is important to us. This policy explains how Qafoud collects and protects your information.

1. Information We Collect

• Name, phone number, email

• Shipping address

• Payment details (not stored)

• Website usage data

2. How We Use Your Information

• To process and deliver orders

• To communicate order updates and promotions

• To improve services and user experience

• To comply with legal obligations

3. Data Protection

We apply appropriate security measures to protect your data from unauthorized access.

4. Sharing Information

We only share data with:

• Shipping companies

• Payment gateways

• Legal authorities when required

5. Cookies

The website uses cookies to improve performance. You may adjust cookie settings through your browser.

6. Customer Rights

You may request access, correction, or deletion of your data according to applicable laws.

🟣 Return & Exchange Policy – Qafoud (English)

Because we specialize in sensitive luxury items, we maintain a clear and fair Return & Exchange Policy.

1. Return & Exchange Period

• Customers may request a return or exchange within 3 days of receiving the order.

• Products must be unused, unopened, and in original condition.

2. Conditions

• Original invoice required

• Fragrances must be sealed and unopened

• Oud must match original weight, shape, and packaging

• No signs of use or damage

3. Non-Returnable Items

• Opened or tested perfumes

• Oud that has been opened or used

• Clearance or "Final Sale" items

• Customized or special-order items

4. Return Shipping Fees

• Customer covers shipping fees unless the item is defective or incorrect.

5. Refunds

• Refunds are processed within 3–14 days depending on the payment method.

• Online payment refunds are issued to the same payment method.

6. Damaged or Incorrect Items

If the received item is damaged or not as described, Qafoud covers full shipping costs and offers either:

• A replacement, or

• A full refund

for any requires : 96598976773